Refund and Returns Policy

Packaging and Shipping

Your item is packed very carefully to avoid any in-transit damage. We first pack it in a zip pouch and then put it in a Bubble Pouch.
Your order is processed currently in 3-5 business days.
We use Standard Shipping services to ship your order. For FREE SHIPPING terms and conditions apply.

Return & Exchanges

We gladly accept returns and exchanges. Contact us within 3 days of delivery Ship items back within: 7 days of delivery. Request a cancellation: before item has shipped

We don’t accept cancellations But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
• Custom or personalized orders
• Items on sale

Condition of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition or looks used, the buyer is responsible for any loss in value.

Shipping returns

Your item is packed very carefully to avoid any in-transit damage. We first pack it in a zip pouch and then put it in a Bubble Pouch.
Your order is processed currently in 3-5 business days.
We use Standard Shipping services to ship your order. For FREE SHIPPING terms and conditions apply.

Need help?

Contact us at sales@tempusgems.com for questions related to refunds and returns.