Packaging and Shipping
We take great care to ensure your item reaches you in pristine condition:
1. Secure packaging in a zip pouch
2. Additional protection using a Bubble Pouch
Orders are typically processed within 3-5 business days. We offer Standard Shipping services, with FREE SHIPPING available across the US, subject to terms and conditions.

Jewelry Care
– Preserve the shine of your jewelry with regular cleaning using a polishing or soft cloth.
– Avoid wearing your jewelry while sleeping, showering, or cooking.
– Steer clear of perfumes or any chemicals that may affect your jewelry’s appearance.

Custom Orders
We’re excited to offer custom designs to bring your unique visions to life. Simply send us a message, and we’re ready to start working on your design.

Returns and Exchanges
We happily accept returns and exchanges. Please contact us within 3 days of delivery and return items within 7 days of delivery. While we don’t accept cancellations once an item has shipped, please reach out if you encounter any issues with your order. Note that certain items, such as custom or personalized orders and items on sale, can’t be returned or exchanged.

Return Shipping
Buyers are responsible for return shipping costs, so please ensure the item is returned in its original condition to avoid any loss in value.

Our Certified Team
Rest assured that our team comprises Certified Gemologists from GIA, ensuring the authenticity and genuineness of all our products.

Let’s Stay Connected
– Facebook: [Tempus Gems Facebook](https://www.facebook.com/ShopTempusGems/)
– Instagram: [Tempus Gems Instagram](https://www.instagram.com/tempusgems/)

Additional Policies
For bulk orders exceeding $5000, we offer flexible payment options: pay 50% at the time of order confirmation and the remaining 50% at the time of order dispatch.

At Tempus Gems, we’re thrilled to be a part of your journey into the world of fine jewelry.